Crisis Management, Risk Communication, Natural Disaster, Disaster Prevention
This study will examine the crisis management of organizations in light of the increasing severity and frequency of natural disasters, and will focus on public facilities in a practical manner. For example, taking an airport used by an unspecified number of people as an example, it is the employees of an airline company who are in charge of crisis management at the time of a disaster. Since they are well versed in crisis management, including response to aircraft accidents, and are professionals in customer service, it can be predicted that many users will depend on the airline company. In reality, however, they do not necessarily have expertise in natural disasters, and above all, airline personnel are also victims of disasters.
Under these circumstances, possible risks (risks of natural disasters themselves, risks due to the presence of an unspecified number of people, risks due to differences from aircraft accidents, risks of psychological burden on employees, etc.) are identified, and possible solutions are obtained while incorporating the opinions of relevant experts. This is not the only "correct answer," but rather a "solution" that is possible only on a case-by-case basis. In this case, it is necessary to develop human resources who are capable of not only making decisions based on manuals, but also responding flexibly and flexibly.
In this class, students will learn from lectures by experts in multiple fields (aviation safety, natural disasters, and mental health care) and consider measures to solve problems. The final product will be a teaching material on disaster prevention in public facilities.